• Send an email customer service at support@powerbomb.net with your full name, order number, the merchandise you wish to exchange, and the reason for your exchange. We'll respond with detailed instructions about your return.
• Please keep returned merchandise in original packaging and enclose a copy of your packing slip.
• Please allow 14 days for us to receive and process the exchange.
• Exchanges are mailed out free of charge to the customer.

• Non-clothing items are not eligible for exchange or store credit. This includes but is not limited to: toys, accessories, home goods, and gift cards.
• Sale items are not eligible for store credit.  
• We do not issue refunds for lost, unclaimed, or undeliverable packages. If a package is damaged during transit or returned as undeliverable or unclaimed, it is the customer's responsibility to follow up with the shipping carrier. We are not responsible for returned orders that are lost or damaged, this is the sole responsibility of the sender. 

GENERAL TERMS + CONDITIONS

By using our website, you agree to the Terms of Use. We may change or update these terms so please check this page periodically for changes. Your continued use of our website following the posting of any changes to these Terms constitutes acceptance of those changes. We do not represent or warrant that the information on our web site is accurate, complete, or current. This includes pricing and availability information. We reserve the right to correct any errors or omissions, and to change or update information at any time without giving prior notice.

We reserve the right to refuse any order for whatever reason. We also reserve the right to cancel any purchase (an order already accepted by us) in the following situations:

• The product is not available / in stock (any payments will be refunded)
• Your billing information is not correct or not verifiable.
• Your order is flagged by our security systems as an unusual order or an order susceptible to fraud.
• We could not deliver to the address provided by you.

We may ask for proof of identification or proof of billing address due to security reasons in our measure to prevent fraudulent orders from being processed. Please check your inbox and spam inbox after placing your order to see if your order requires verification.

Questions about the Terms of Service should be sent to us at support@powerbomb.net

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