We aim to please! If we can help with anything at all, please email us at email@example.com and we'll get back to you as soon as we can. If you have a question about a specific order, please be sure to include your order number in the subject line of your email.
Our business mailing address is:
PO Box 40879
Austin, TX 78704
Yes, we ship everywhere! We process and ship items (in the order that they are received) between 8 am-5 pm CST Monday - Friday. Please allow 1-3 days for the processing of orders to be completed. Orders placed over the weekend or on holidays are processed the following Monday or business day. The transit estimate listed at checkout refers to the time after the order has been processed. Orders placed separately cannot be combined at a later date for lesser shipping.
RETURNS // EXCHANGES
- Send an email customer service at firstname.lastname@example.org with your full name, order number, the merchandise you wish to exchange, and the reason for your exchange. We'll respond with detailed instructions about your return.
- Please keep returned merchandise in original packaging and enclose a copy of your packing slip.
- Please allow 14 days for us to receive and process the exchange.
- Exchanges are mailed out free of charge to the customer.
- Non-clothing items are not eligible for exchange or store credit. This includes but is not limited to: toys, accessories, home goods, and gift cards.
- Sale items are not eligible for store credit.
- We do not issue refunds for lost, unclaimed, or undeliverable packages. If a package is damaged during transit or returned as undeliverable or unclaimed, it is the customer's responsibility to follow up with the shipping carrier. We are not responsible for returned orders that are lost or damaged, this is the sole responsibility of the sender.
GENERAL TERMS + CONDITIONS
We reserve the right to refuse any order for whatever reason. We also reserve the right to cancel any purchase (an order already accepted by us) in the following situations:
- The product is not available / in stock (any payments will be refunded)
- Your billing information is not correct or not verifiable.
- Your order is flagged by our security systems as an unusual order or an order susceptible to fraud.
- We could not deliver to the address provided by you.
We may ask for proof of identification or proof of billing address due to security reasons in our measure to prevent fraudulent orders from being processed. Please check your inbox and spam inbox after placing your order to see if your order requires verification.
Questions about the Terms of Service should be sent to us at email@example.com
If you own a business and are interested in carrying our products, please contact firstname.lastname@example.org and let us know about your store and what products you're interested in.
INTERESTED IN WORKING WITH JUSTIN?
For new project inquiries please complete the form HERE.
We'd love to hear your thoughts. Please send us an email with any other questions or comments you may have at email@example.com